THOUSANDS of livid Santander prospects have been unable to entry cell and web banking or use the app since 8am this morning.
Clients are saying they’ve had funds rejected in supermarkets, playing cards aren’t working and even phone banking is down.
One unfortunate buyer stated that his card did not work on the until in a serious grocery store and so he was compelled to place all his purchasing again on the cabinets.
The financial institution instructed the Solar that it’s conscious of the difficulty and is working onerous to get it resolved as quickly as attainable.
An replace on its social media web page says: ” We’re sorry a technical downside continues to be affecting our companies. When you need assistance, a few of our branches shall be open… between 10am to 12pm on Sunday. Money is obtainable at different banks’ ATMs. Please examine again right here for updates.”
The issues began at round 8am on Saturday, Might 15, and are regarded as affecting all of Santander’s a whole lot of hundreds of consumers.
1000’s are reporting the difficulty downdetector.co.uk with a whole lot extra complaining on social media.
Of those that have flagged the difficulty to DownDetector, 53% are experiencing issues with cell banking whereas 42% have stated web banking is not working.
Leonard stated: “Went to native Iceland retailer. Fee rejected. Needed to put all the pieces again. Embarrassing.”
And Ian had the identical downside, he replied: “Identical with me… fee rejected 3 instances… had to make use of my NatWest card.. felt a proper wally.”
One buyer was left livid after discovering out his on-line purchasing can be cancelled.
CT stated: “That is ridiculous. It is onerous sufficient to get a web-based slot for purchasing however now I lastly have 1, Santander messes up once more and rejects fee. I’ll lose my slot in underneath 2 hours. It’s a joke.
“Actually in a way blocking everybody’s financial institution accounts when you determine to make an effort. Cant even get by to anybody on telephone. No manner of getting any reassurance. By no means proper. Will certainly be altering banks within the close to future. GET IT SORTED!!!!”
What to do if you cannot entry your cash
If you cannot entry your cash and it’s essential urgently, this is what to do:
- Go to your native department as quickly as you possibly can.
- If you cannot get there, or it’s closed, name your financial institution and ask for its steerage on what to do.
- If the financial institution’s telephone companies are additionally down or busy, strive contacting your financial institution on social media to ask what to do. However keep in mind: don’t ever share your account particulars over social media.
- Strive to do that on the day the issue arises so you possibly can present you made each try to unravel the difficulty.
- When you nonetheless cannot entry your cash, start gathering proof for a grievance.
Different prospects stated that they have been struggling to pay payments and that phone banking wasn’t working both.
Elaine stated: “Phone Banking down, on-line Banking down and debit card not approved for a web-based transaction. Assist!”
And Sheila stated: “Cellular, on-line, phone banking and financial institution card all not working. How lengthy will this take to type? I’ve payments to pay.”
Santander has been finishing up deliberate upkeep work this weekend on its cell and web banking – however it isn’t but clear whether or not that is what’s inflicting the difficulty.
A Santander spokesperson instructed the Solar that the financial institution could be very sorry for the difficulty and inconvenience, that the difficulty was identified and that individuals have been engaged on fixing issues.
They added that Santander is updating its social media channels, and prospects can discover the most recent information there.
The Solar has requested how many individuals are affected and the way lengthy companies are more likely to be down for, and we’ll replace this web page after we know extra.
Is Santander down? The right way to examine if the web site or banking app is working.
Are banks open on Might Financial institution Vacation Monday? Opening instances for HSBC, Santander, Barclays and TSB.
Native outlets giving cashback and Publish Workplace’s performing as a financial institution, the plan to repair entry to money on the excessive road.