Personal sector lender Axis Financial institution on Thursday urged its clients to keep away from visiting branches within the wake of the coronavirus outbreak and as an alternative, use web banking, cell app and chatbot for banking companies. In an e-mail despatched to its clients, Axis Financial institution MD & CEO Amitabh Chaudhry stated the financial institution is continually monitoring the evolving scenario across the pandemic and taking “proactive steps” to safeguard all staff and clients visiting workplaces, branches and ATMs.
“Whereas we’re at all times ‘Dil se Open’ for you in any respect our branches, it’s possible you’ll wish to keep away from going to a department at this juncture. It is a nice time so that you can attempt our best-in-class digital options. Axis Financial institution has digital channels like web banking, cell apps and chatbot which allow our clients to achieve the financial institution anytime and from wherever,” Chaudhry wrote.
Axis Financial institution cell app gives a number of companies from primary transactions to complicated ones that provide help to keep related even from a distance, he added.
Chaudhry stated the financial institution branches are totally purposeful to cater to customer support necessities and are additionally sensitising its workers and offering common advisories in keeping with the protocols issued by the World Well being Group (WHO) and authorities companies.
“We’re sanitizing and fumigating our premises steadily and offering entry to alcohol-based hand sanitizers throughout places,” he stated.
Chaudhry stated the financial institution has a “well-documented” enterprise continuity course of (BCP) to handle disruptions within the ecosystem, which additionally contains pure disasters and pandemics.
“A senior-level crew has been activated greater than a month again to observe the scenario throughout the nation and take steps in the direction of uninterrupted companies for patrons and enterprise continuity,” he added.
WHO has declared coronavirus as a pandemic. Over 2 lakh individuals have been contaminated globally and the illness attributable to it — COVID-19 — has claimed over 9,000 lives. In India, there are over 160 optimistic instances and 4 deaths to this point.
Within the e-mail, Chaudhry additional stated Axis Financial institution is in “strong well being and on a robust progress path”.
Axis Financial institution is the third-largest non-public sector financial institution in India with 4,415 home branches and greater than 17,000 ATMs throughout 2,521 centres, providing all the spectrum of banking companies.
“Just lately, in September 2019, (Axis Financial institution) efficiently raised Rs 12,500 crore by way of the biggest certified institutional placement (QIP) of its type, to fund enterprise progress.
“Axis Financial institution can also be taking part in its half in bringing stability to the bigger ecosystem. Together with SBI and different non-public sector banks, now we have invested Rs 600 crore in Sure Financial institution in the direction of its revival plan,” he added.
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