New Delhi: HDFC Financial institution not too long ago launched its revamped cell app following which lots of people have been unable to log in to their account. At an occasion in New Delhi, the personal lender launched the following technology m-banking app with the brand new interface however, ever because the launch the app has been down. The app has been down for 3 days now as a consequence of heavy visitors on the app.
The app has been down on each Android in addition to iOS. The financial institution has already eliminated the outdated app from Play retailer and App retailer. So, for now, customers can solely entry internet banking from the HDFC Financial institution official web site or cellphone banking facility.
HDFC m-banking app on Android
HDFC m-banking app on iOS
The shoppers have been complaining concerning the app following which the lender uploaded an apology on their official HDFC Financial institution buyer care account.
In one other apology, on November 29 the financial institution stated, ” We’re extraordinarily distressed by the inconvenience a number of of you may have been going through whereas logging in to our new MobileBanking app. Whereas we’re working to resolve it on precedence, these prospects nonetheless utilizing the sooner model can proceed to do, whereas those that have moved to the brand new model and deleted the outdated one will be unable to make use of MobileBanking until additional discover. We request them to make use of NetBanking, PayZapp, PhoneBanking and Missed-Name Banking for accessing common banking providers. It’s taking us longer than anticipated however we’re assured we will repair the difficulty on the earliest and it is possible for you to to make use of the brand new app. Our sincerest apologies as soon as once more!”
The financial institution in its earlier assertion requested the purchasers to make use of the web banking course of in the interim. It could be famous that prospects may also use Missed Name Banking or Phonebanking for his or her transactions. The lender apologized and stated, ” We deeply remorse the inconvenience precipitated. We respect your assist and endurance”.
In response to customers complaining about not having the ability to log in to their internet banking accounts by way of the app, the financial institution stated that they’re engaged on it and could have the difficulty resolved as quickly as doable.