On-line banking actually not simple

Letters to the Editor

Inventory picture supply: pixabay.com

THE EDITOR: Republic Financial institution Ltd used to have a manageable on-line banking system for everybody to make use of. Senior residents, during which class my husband and I fall, have been in a position to handle and had good entry to our accounts.

Roughly three years in the past RBL switched all the on-line banking system to a brand new and trendy process, and we have been instructed this might make banking safer. That is when our troubles began.

Final 12 months we went to our department and spent nearly two hours with the affected person customer support consultant who used our trendy cell telephones to enter this and that, and many others. From that point to now my poor aged husband has completely no entry to our joint account; solely I’ve entry.

If there’s a downside I name the CSR however there’s a ready time of just about ten-Quarter-hour earlier than a human comes on. Discuss stress! Will the “tank thinkers” of RBL give you a profitable system to “make it simpler?”

We Trinis don’t wish to rock the boat in terms of coping with the monetary czars, however folks like me wish to have quick access to our accounts. Assist! How you can do it?


by way of e-mail

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