In delivering a customer-first care expertise nationwide, Samsung Electronics America introduced that Galaxy machine house owners could make their very own repairs to the Galaxy S20 and S21 household of merchandise, in addition to the Galaxy Tab S7+, beginning August 2nd.
Samsung is collaborating with iFixit, the main on-line restore neighborhood, to ship their Self-Restore program. This program enhances Samsung’s continued expansions for handy restore for shoppers and reinforces Samsung’s dedication to empowering shoppers with sustainable options to help a extra round economic system by extending the lifetime of their units.
Samsung shoppers who want to make their very own repairs can now buy real machine components and handy, easy-to-use restore instruments, out there by means of iFixit, Samsung 837 and Samsung retail and repair areas, on the identical pricing supplied to our affiliated restore suppliers. As well as, Galaxy machine house owners may have full entry to on-line restore guides which might be designed to be useful and instructive, offering each visible and written step-by-step directions, and better of all, for gratis. Shoppers may join with iFixit’s neighborhood discussion board to ask any questions to assist them higher perceive particular actions essential to finish a self-repair on their Galaxy units.
“Samsung is frequently providing extra handy choices for shoppers to increase using their units, promote a round economic system, and reduce e-waste. Samsung Self-Restore is one other method for purchasers to delay the lifetime of their units, earlier than they’re recycled,” mentioned Mark Williams, Vice President of Buyer Care at Samsung Electronics America.
“Making substitute components out there is a key sustainability technique. We’re excited to be working immediately with Samsung and their prospects to increase the lifetime of their telephones,” mentioned Kyle Wiens, Co-founder and CEO of iFixit.
Beginning at the moment, Galaxy machine house owners can exchange the telephone screen¹, again glass, and charging ports. Sooner or later, Samsung plans to broaden self-repair to incorporate extra units and restore choices from our intensive product portfolio.
Moreover, this system makes it straightforward for shoppers to return their discarded components for accountable recycling, as the brand new show kits will include a return label to ship discarded components again to Samsung — for gratis to the patron.
Expansive Community of Buyer-First Care Choices
Along with the comfort of those new self-repair choices, Galaxy smartphone house owners have a selection on how they will prolong the lifetime of their units throughout Samsung’s expansive care choices, together with:
- In-person, Identical Day Service: Samsung has a sturdy community of same-day service, masking greater than 80% of america inhabitants, the place shoppers can entry greater than 2,000 areas for cellular product restore with a typical restore time of two hours or much less. Accessible by means of our Approved Service Facilities and Samsung service areas, shoppers have the peace of thoughts of realizing any restore is backed by Samsung — with Samsung-certified execs, real components, and contains all in-warranty and out-of-warranty companies. Along with same-day help at over 700 UBreakiFix areas, Samsung Approved Care service has now expanded to over 250 Finest Purchase shops nationwide providing Galaxy machine house owners better entry to same-day help.
- We Come To You Service: Samsung additionally has over 550 ‘We Come To You’ vans providing in-person service inside a 30-60 minute drive. Samsung will go to prospects immediately for repairs, saving them time and making it extra handy to obtain in-warranty and out-of-warranty restore companies.
- Mail-In Service: Samsung gives nationwide protection throughout all 50 states to all cellular prospects to get a restore carried out through our Mail-In course of. Samsung will ship prospects an eco-conscious empty box² to bundle their telephone and schedule at-home pick-up without cost through Samsung’s Mail-In Service or drop off their bundle at an area UPS retailer. Acquire peace of thoughts realizing you’re sending your restore on to Samsung anyplace within the USA utilizing UPS as our courier.
- Impartial Service Suppliers (ISP): Samsung’s ISP community is but an alternative choice out there to Samsung prospects that delivers same-day service, Wi-fi Trade Service Excellence (WISE) licensed areas, skilled technicians, Samsung real components, and intensive out-of-warranty companies. Small enterprise house owners serious about changing into an ISP can apply at https://isaq.samsungsupport.com/isp.
By way of Samsung’s strong care community, prospects have entry to over 11,000 Samsung Cellular licensed restore technicians within the U.S.
Samsung has an extended historical past of demonstrating customer-first experiences, offering sustainable options and inspiring individuals to hitch us in making on a regular basis adjustments which have a significant influence. Along with our Care companies, Samsung makes it straightforward to recycle unusable tech at greater than 1,700 drop-off areas and 700 UBreakiFix or Samsung service areas throughout the nation. Each machine provides to the 1.2 billion kilos of e-waste the corporate has repurposed or recycled within the U.S. since 2009.
Clients can go to Samsung.com to be taught extra about Self-Restore at: www.samsung.com/us/help/selfrepair.
To discover a Samsung Approved Care location close to you, examine the shop locator. Clients may schedule an appointment on-line at www.samsung.com/us/help/service/.