As one of many largest UK banks, with 14 million lively prospects, Santander has lots of people counting on them for cellular and on-line banking.
Right now, the banking app for Santander began to trigger issues for lots of of UK prospects within the early hours of the morning and persevering with into the day.
That is prime time for checking in on funds and getting arrange for the week, inflicting offended prospects to take to Twitter to complain concerning the outage.
Right here’s all you have to know concerning the Santander issues to this point, and why the app appeared to interrupt down within the first place.
Is the Santander app down?
As of 8am on Monday November twenty second, over 1,000 individuals had reported points with the Santander app and cellular banking on Downdetector.
The issues first appeared to start at 5.30am on the identical day.
Of this quantity, 54% of individuals have been having points with cellular banking, 23% with on-line banking, and 22% with cellular login.
Downdetector additionally exhibits that Santander final had ages only a week or so in the past, on November fifteenth, November twelfth, and November seventh.
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Why is the Santander app not working?
In the mean time, the principle points for a lot of prospects appears to be not having the ability to log in in any respect to the Santander app, or the app crashing whereas customers have been making an attempt to make use of it.
Santander acknowledged the problems at 7.22am in a tweet.
“We’re conscious that some prospects are experiencing points accessing cellular and on-line banking and making card funds,” the financial institution wrote. “We’re sorry for the inconvenience and dealing exhausting to repair the difficulty as quickly as attainable. Please examine our service standing web page for updates.”
In the mean time, Santander has given no additional indication of what’s inflicting the issue.
The service web page for Santander states that each cellular and on-line banking are up and operating now.
On Twitter, the financial institution instructed prospects that providers needs to be working as regular at 9.56am.
“Our providers are actually obtainable as normal,” the financial institution wrote. “We’re very sorry for the inconvenience whereas we mounted the problems some prospects skilled earlier this morning. Please bear in mind there could also be delays to some card funds exhibiting in your account.”