Shopper SOS: Pressured to purchase extras or no sale, Toyota buyer says – Toronto


In case you’re contemplating shopping for a brand new automotive, metal your self: it’s a vendor’s market.

With world provide chain shortages, sturdy demand and low seller inventories, you most likely gained’t land any offers, relying on the sort of mannequin you’re purchasing for.

Joo-Younger Kim knew that actuality when he went purchasing to exchange his 2021 Toyota Highlander, stolen from the driveway outdoors his house in Vaughan on Nov. 23.

“I phoned about six Toyota dealerships round Toronto,” Kim advised World Information in an interview.

Lastly, he discovered a brand new 2021 Highlander on the market at Toyota on the Park, situated in midtown Toronto.

Throughout a phone name with a salesman, Kim says they reached a deal: $57,000, all-inclusive. He drove to the dealership and was ready to signal the contract instantly.

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However the deal took a nasty flip when Kim requested the salesperson if the dealership may throw in automotive mats without cost — a typical shopper request.

He says the salesperson went to test with the dealership’s enterprise supervisor and returned.

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Kim says the reply wasn’t what he anticipated.

“He comes again with a brand new determine: he says it’s $60,000 and alter. I checked out him and mentioned, ‘What is that this?’” Kim mentioned.

Kim says he was advised he’d should pay for choices he didn’t need.

“I’ve to buy prolonged guarantee and rust-proofing or they gained’t promote me the automotive,” Kim mentioned.

The brand new value, based on Kim: $60,000.

“I assumed that was dishonest. So I advised them, ‘You’ll be able to’t try this to me. I don’t need to buy this.’”

Kim says he requested the salesperson to return to the enterprise supervisor and ask a second time, which he did.

“One minute later he got here again and mentioned, ‘No, the enterprise supervisor is agency: we’re not going to promote you the automotive until you buy prolonged guarantee and rust-proofing,’” mentioned Kim.

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Kim refused to signal the deal and wrote a adverse on-line overview concerning the expertise. Because the proprietor of a family-run dry-cleaning enterprise, Kim says he beforehand has solely written optimistic critiques about his shopper encounters.

The overall supervisor of Toyota on the Park declined an on-camera interview with World Information however spoke concerning the concern at size by phone.

“That coverage (requiring the acquisition of non-obligatory tools) doesn’t exist. I’ve by no means had an incident with a buyer apart from this one that implies that it does,” mentioned Matt Treacy.

“The critiques on-line — each good and unhealthy — paint a much better image of who we’re than this one incident does,” Treacy added.

“I acknowledge that this was doubtless poorly-handled in some respects however I can’t communicate to what particularly as a result of I wasn’t occasion to dialog with the client.

“I’ve not been capable of affirm that very same story at my finish.”

Kim has filed a proper criticism with the Ontario Motor Automobile Business Council (OMVIC) which is now investigating.

The group, which regulates auto gross sales in Ontario, wouldn’t communicate particularly about Kim’s case however in an interview advised World Information the foundations are clear on the subject of pricing.

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“Additional fees, further charges — that’s not permitted. The one factor that’s permitted on high of the marketed value is HST and licensing,” mentioned Maureen Harquail, chief working officer of OMVIC.

“Something that’s non-obligatory is non-obligatory and the buyer must be advised that this stuff are non-obligatory and the buyer can then resolve whether or not they want to proceed with the deal or not,” she mentioned.

Kim says he’s beforehand owned three Toyota autos and mentioned he thought-about his household a “Toyota household.”

“They’ve misplaced me eternally … I’m offended at Toyota for permitting their sellers to do that,” mentioned Kim, who has since ordered a automobile from one other producer.

However due to provide shortages, that automobile will not be delivered for a number of weeks. He needed to return his rental automotive and will probably be taking public transit within the meantime.

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Reflecting on what occurred, Kim sums up his view of his dealership expertise: “Dishonest enterprise practices.”

In a press release despatched to World Information, a spokesperson for Toyota Canada mentioned they take buyer complaints significantly and “will comply with up with our seller immediately to higher perceive this specific state of affairs.”

“We additionally encourage the client to name our buyer relations workforce immediately with their issues,” the assertion continued.

“Whereas our sellers are independently owned and operated companies, they need to adhere to all legal guidelines and rules governing a retail sale which incorporates prohibiting them from any type of tied promoting.”

© 2021 World Information, a division of Corus Leisure Inc.



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